![]() ![]() ![]() Apple also requires repair shops in the program to share information about their customers at Apple’s request, including names, phone numbers, and home addresses.Īccording to multiple individuals with knowledge of the program, businesses receive this contract after signing a non-disclosure agreement with Apple. If they leave the program, Apple reserves the right to continue inspecting repair shops for up to five years after a repair shop leaves the program. In order to join the program, the contract states independent repair shops must agree to unannounced audits and inspections by Apple, which are intended, at least in part, to search for and identify the use of "prohibited" repair parts, which Apple can impose fines for. Concerningly, the contract is also invasive from a consumer privacy standpoint. It contains terms that lawyers and repair advocates described as “onerous” and “crazy” terms that could give Apple significant control over businesses that choose to participate. The contract, which has not previously been made public, sheds new light on a program Apple initially touted as increasing access to repair but has been remarkably silent on ever since. Recently, Motherboard obtained a copy of the contract businesses are required to sign before being admitted to Apple’s IRP Program. ![]()
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